Refund Policy

Wizzsurf offers a scheduled digital service. To protect against abuse and to keep pricing simple, payments are generally non-refundable.

1. General rule: non-refundable

Once you complete payment for a message, the payment relates to the creation and scheduling of your voice message delivery. To the maximum extent permitted by law, we do not offer refunds for completed purchases or for scheduled deliveries, including if the recipient does not receive the email or SMS immediately.

2. Exceptions

• If we fail to deliver the message due to a clear technical failure on our side and you notify us promptly, we may offer a remedy such as redelivery (where feasible) or a refund at our discretion.
• Delays or non-delivery caused by third-party inbox filtering, carrier filtering, invalid recipient details, or recipient device/network issues may not be eligible for a refund.
• If you have a legal right to a refund under applicable consumer law, nothing in this policy affects that right.

3. Chargebacks and disputes

If you initiate a chargeback or payment dispute without contacting us first, it may delay resolution. Please contact us so we can investigate.
Contact: contact@wizzsurf.com

4. How to request a remedy

If you believe a delivery should have occurred but did not, include the recipient email or phone number, approximate delivery time, and any relevant details. We will review and respond as quickly as possible.

5. Links

Related: Terms of Service and Privacy Policy.